Quick Answer
- What it is:
- Financial Ombudsman Service — a legal procedure in United Kingdom.
- Deadline:
- 180 days
- Steps:
- 5 steps
- Cost:
- Free
- Documents:
- 4 required
- Legal basis:
- FSMA 2000 s.226
Miss the deadline? FOS jurisdiction is barred
Important Deadlines
Refer to FOS within 6 months of final response
FOS jurisdiction is barred
Or within 6 years of event / 3 years of discovery
Time-barred
Required Documents
- ✓Final response letter from the firm
- ✓All relevant correspondence
- ✓Contract / policy documents
- ✓Schedule of loss and supporting evidence
Step-by-Step Guide
Lodge a written complaint with the firm. They have 8 weeks to issue a final response.
If unhappy with the final response (or 8 weeks elapse without one), refer to FOS within 6 months.
Submit complaint via fos.org.uk or by post: Exchange Tower, Harbour Exchange Square, London E14 9SR.
FOS investigates free of charge. Awards bind the firm up to £445,000 (post-1 April 2024).
If you reject the FOS decision, it is not binding on you and you may pursue court action.
Fees
Legal Basis
Also Known As
This procedure is commonly searched under these names:
Official Resources
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